1 reviews | Active since Feb 2017
Incompetence at its best
<p>I called vodacom on 6th Feb to cancel one of my contracts. Spoke to the agent and confirmed more than once which number was to be cancelled. She verifeid confidently - please pull out your call records and listen to the call.</p> <p>Today 28th Feb, the wrong number has been cancelled- well done vodacom. Ive had this number since 2003. Thank you for accelarting the process of porting my number. Now just action my actual request as I will not be paying an additional month for the contract which you should have cancelled!</p> <p> </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
It seems that direct correspondence is not appreciated so customers need to resort to complaining via public platforms.
Issue was not resolved. Despite emails back to the "resolution" team I have not had a decency of a reply post finding out that the contract has still not been cancelled.
It seems that direct correspondence is not appreciated so customers need to resort to complaining via public platforms.
Issue was not resolved. Despite emails back to the "resolution" team I have not had a decency of a reply post finding out that the contract has still not been cancelled.