Incompetence at its best

<p>On the 29th of february I cancelled my contracts with Vodacom and I was under the impression I had paid all the funds due to Vodacom as per consultants advise prior to making payment on the 26 of April almost 2 months after cancelling the contract I received an sms from the bank advising of a debit from vodacom I called vodacom to try and understand what the debit was for. I spoke to Surprise who advised it was for an invoice issued on the 3rd of March so I asked why It was never communicated to me and she could not answer but confirmed the system had no record of an sms advising of outstanding payment. She advised she would send me statements to show how it came about but it never happened. on the 29th I received an sms from vodacom to advise my account was handed over to legal collections so I called *** and spoke to Dorccas who advised that there was a note on the system from Surprise stating she could not send the statement as there had been system problems and again she could not answer why it was not communicated or the statement sent at a later stage Dorcas further advised she would log a dispute and send me a ref as she was unable to explain why the funds were outstanding and why It was never commmunicated she never sent me a ref an d never got back to me. Today I called vodacom again because I want this resolved I spoke to Tebogo who tried her best to explain how it came about that there are funds oustanding she claims communication was sent with regards to the outsanding funds and I say BULL**** and what annoys me even more is that Surprise now claims to have sent the stattements. I never received an sms or call from vodacom advising of any outstanding funds never received invoice for March 3. Never received sms from vodacom advising of a debit they will load on my account only sms about my account being handed over. after almost 12 years with vodacom for me to go through such leaves a bitter taste in my mouth</p>