Incompetence and unprofessional conduct at Vodacom

Horrific customer service and terrible problem resolution. I have been a vodacom customer for over 15 years to say I am beyond frustrated with the service would be an understatement. On the 5th of December I received an SMS promoting the purchase of a 5G travel data bungle. I had previously used 1G and the 5G seemed a great idea. I accepted the offer and travelled on the 25th. To my horror the bungle was not activated and I was charged exorbitant normal data fees. I have called vodacom over 5 times and despite them acknowledging that it is their error this has not been resolved. Today I called customer service and spoke to Sarah Kgaswana, mid call, after over an hour on the phone, she hung up on me. Evidently Vodacom no longer needs my business.