Incompetence and uninformed

I recently upgraded my phone contract online(Vodacom website). When I received the new phone, the promised phone cover was not included. After 4 calls and 3 hours, I managed to get through to the right department, who informed me that it is just to bad, the covers are out of stock. I could send back the new phone and request a new one. I cancelled the upgrade. <br> I week later phoned again to hear when are they planning to collect the phone. On that call the operator promised me that the phone covers will be sent out. I then agreed to reverse the cancellation.<br> This morning I phoned to find out where my promised cover was. After being switched between multiple departments, not one being able to assist and after 2 hours I asked to be put through to the cancellation department. After explaining the the story to the operator, she informed me that I was just out of the 14 day cancellation period, and that I would have to pay hefty penalties. I sweared and said \know I have suffer because of Vodacoms F@cken bad system"";15/04/29 8:24;NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;751271;882350;17;2;0;0;0;0;2;NULL;NULL;NULL;15/04/07 11:36;15/04/28 9:45;Refusal to process refund;Reservation No. *** ;Falicia Sickle;***;I contacted New mark Hotels online reservations on 7 April 2015 to process a refund for me. I was dealing with Falicia Sickle to assist with the processing thereof. I have made several phone calls and send emails pertaining this matter and till date had no feedback as to the status of this. She can be contacted on *** or [Email Removed] ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;844035;67;21;2;1;1;5;3;5;NULL;NULL;NULL;15/04/28 11:05;15/04/28 9:49;Loan Repayment / Settlement;***;Loans Department;***;I settled my Old Mutual Finance loan last month on 03/03/2015. Settlement was transferred into their account by my bank FNB. This morning on a 28/04/2015 I went into their Bellville branch & asked for the proof of settlement & Janine at the front desk advised me that they cannot provide me with the settlement letter & offered to give me a statement instead. Based on the statement I asked her if my balance was R21,944.99 why did they confirm R24,291.65 to my bank & I also asked her, since the overpayment of R2948.70 reflects as a credit on the statement, when will it be refunded to me. Her response was;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;328404;763380;18;2;0;0;0;0;2;NULL;NULL;NULL;15/04/28 11:40;15/04/28 9:49;Biltong maker;6,91E+12;;***;My kids bought me a Biltong king from Mellerware for Christmas 2014, now the plastic sides of the dryer is cracking all over, I tried to phone and explain, but nobody is returning my calls, I cannot do anything with it as the biltong don't dry properly and leaving a really bad smell, I still have the box and all accessories, as this device has a 2 year guarantee please advise what I must do;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;224771;831215;6;2;0;0;0;0;2;NULL;NULL;NULL;15/04/28 11:45;15/04/28 9:49;Cold Calling;n/a;Telephone;;Blue Mercury called me to sell insurance to me. I told the person politely that I was not interested, and they simply would not accept that this was the case.<br> <br> I believe it is highly invasive for people to call me to sell me things, and that I had to hang up on them to get them to stop.<br> <br> I want this company to remove my details from their system, and to tell me where they got my information from.;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;214320;865891;14;5;0;0;0;0;5;NULL;NULL;NULL;15/04/23 11:48;15/04/28 9:52;Very happy with service recovery!;;;;I had ordered a parcel that was urgently needed by the weekend, and was happy to see it was out for delivery on Thursday 23 April. It never arrived.<br> <br> I called the courier on Friday, and it turned out that the delivery had been hijacked. I then called Raru, who had no solid answer on the issue, as they were still dealing with the courier.<br> <br> I would have perhaps wanted some better communication before I had to call them.<br> <br> Later that day, Raru called me back and organized a last-minute after-hours delivery direct from the supplier, at their own cost, so that I would be able to work over the long weekend.<br> <br> Their only fault would perhaps be a lack of communication, but from there on they went the extra mile to fix a problem that, ultimately, wasn't their fault. I hugely recommend them on this alone, since peace of mind is worth a lot when ordering goods online. ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;488514;23;1;2;0;1;0;0;2;NULL;NULL;NULL;15/04/20 8:00;15/04/28 9:53;Can't log in to Internet banking anymore;5,00E+12;;***;On Monday morning I found that I could no longer log in to Internet banking and got an error message saying \Could not retrieve profile\"". For the next five days I was on the phone to Standard Bank and they kept telling me incorrect causes"