Incompetence and Theft!!

<p>My cellular contract was to end sometime in February 2017 and I elected to end the contract before that date. I was help very quickly and politely by a consultant at the Vodacom shop Langeberg Mall, I do not recall her name, whereby she confirmed that that contract will be closed at the end of February with no further payments needed. I am sure that they can recall whom assisted me.</p> <p>February came and gone and in March I was billed another R209 for Airtime to the contract and was debited accordingly. After a few days, I enquired this transaction on their customer service line (111) whereby a lady informed me that “they supposedly cancelled the wrong number, realised their mistake and cancelled the correct number a few days later, but only in March after the Billing date”. Somewhere in March the contract actually cancelled and they stole the R209 airtime which I was billed wrongfully for and all the Airtime on the number, About R500 worth, disappeared into thin air.</p> <p>This dealership did not correctly end my contract and Vodacom stole money from me. If they can see it on there system, they can take measures against this *********** person.</p> <p>I am VERY unsatisfied with Vodacom’s service. I will never sign into a contract with them again.</p>