Incompetence and Poor service from Vodacom

My contract expired and was contacted to renew the contract , however i did not want a new phone as it was just for Data and airtime , When the first payment went off a additional cost for contract cover was added without my approval or authorization . No mention was made by the call center when they processed the contract via cellphone. What a mission to resolve , cancel and remove it . Vodacom is pathetic is the nicest way i can put it. But non the less i proceed , keep the contract. I run a few days late in paying the December invoice and decide to pay Dec and Jan at the Vodocom self help machine in the vodacom shop near me. I get called from vodacom collections that my account is in areas , I explain that the account is paid as well as in advance , that i do have the receipt and the caller advises me to to the vodacom shop to sort out even though i can provide the invoice. She suggested that i use a debit order and that it will go of on the 25th on each month and should she load one . i responded that she could for end of January ( as i already paid For Dec and Jan ). At the shop they identified the issue ,due to a technical glitch it is stuck somewhere between the unit and Vodacom . They log a service call and tell me it should take 48 or so to resolve.

lo and behold the *********** Vodacom staff loaded the debit order for 27 December and not end of January as instructed , so obviously it did not go through as i use a specific account with the correct amounts. in . If i could give Vodacom a negative 5 i would . I will be cancelling my contract with Vodacom. It is not worth the aggravation , time and effort. Goodbye Vodacom your *********** staff has cost you yet another customer. You should really re-look your business model.