JD
Jufre D
1 reviews | Active since Jan 2013
12 Sept 2019, 16:23
Incompetence and poor service
I tried to open a new line with vodacom, but instead of using the number I provided when opening the contract they called me on old numbers that do not exist. Now they telling me that my deal does not exist anymore due them not being able to contact me from. How does this make sense that you ask for a number but do not use what is provided? Truly poor service and incompetence!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
13 Sept 2019, 07:38Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Sept 2019, 07:38
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's replyOfficial
23 Sept 2019, 11:37Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
Vodacom's reply23 Sept 2019, 11:37
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per our discussion, your query has now been resolved.
Regards
Consumer Website Team
JD
Jufre D's updateReviewer Update
05 Dec 2021, 22:31How did you resolve me query. By telling me what I said above is not resolving my query. You just trying to make your company look good. Nothing was resolved.
JD
Jufre D's update05 Dec 2021, 22:31
Reviewer Update
How did you resolve me query. By telling me what I said above is not resolving my query. You just trying to make your company look good. Nothing was resolved.