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Nontle N
1 reviews | Active since Nov 2019
06 Jun 2024, 20:39
Incompetence and poor service
I have a contract with Vodacom, and each and every time I call them to cancell I get offered new products and my request does not get done. I dedicate my time to call them and I get send from pillar to post, which annoys me the most. The contract I'm on now, was expiring in May, I took my time, called them in April and I was asked to call again in May and I did call. Yesterday 05/ June 2024 . I did a followup to confirm if it's cancelled only to find out my request is was not submitted. Can a higher person please cancell my contract with VODACOM. Their service is pathetic
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Replies (3)
Vodacom's replyOfficial
07 Jun 2024, 07:24Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jun 2024, 07:24
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nontle N's updateReviewer Update
07 Jun 2024, 14:47I'm not expecting any call from VODACOM, I just need a confirmation that the contract is cancelled. I don't want to see my account debited because of your *********** employees
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Nontle N's update07 Jun 2024, 14:47
Reviewer Update
I'm not expecting any call from VODACOM, I just need a confirmation that the contract is cancelled. I don't want to see my account debited because of your *********** employees
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Nontle N's updateReviewer Update
07 Jun 2024, 14:50We
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Nontle N's update07 Jun 2024, 14:50
Reviewer Update
We