1 reviews | Active since Oct 2016

13 Oct 2016, 17:01

Incompetence and pathetic non-existent service

<p>I upgraded my contract in June via Vodacom Online. The sales consultant said i would receive 1G data month-month for 24 months. We are now almost at the end of October and i haven't even received it once yet!!!!!! Been on the phone with customer care and upgrade center for over 1 month now and still no joy!!! In the mean time i have had to buy my own data which i wouldn't have had to if Vodacom stuck to their promise!!!! I have had enough of bull-**** stories and having to wait 24-48 hours every single time i call to enquire about the progress.. only to get told that the back office/technical department does not take calls!!!! The latest excuse is that I have called through to the Midrand branch and apparently only the Johannesburg branch can activate it....lies if you ask me!!!!</p> <p> </p> <p>So much so for Vodacom being "South Africas number 1 service provider"....

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Replies (1)
Vodacom
Vodacom's reply14 Oct 2016, 07:28
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team