INCOMPETENCE AND DEPLORABLE SERVICE

<p>This complaint is with regards to the level of customer service and the lack of following customer instructions for upgrades.</p> <p> </p> <p>I will put the occurrence of events in bullet point for you.</p> <p> </p> <p>My contract expired on the 30 Oct 2016 and I had to upgrade. I wanted the J1 mini 2 for 1 deal at R229 per month . 1 phone getting R200.00 airtime and the 2nd phone getting R55.00 per month<br />The consultant that attended to me on the 29Oct at the Cresta Branch was Pinkie and she said that they don’t have the J1 mini in stock but they will get new stock during the week<br />On the 3rd of Nov she phoned me and said that the stock arrived and that I can come through for the upgrade.<br />On the 3rd Nov I went through and completed the paper work for the 2 for 1 deal of J1 mini at R229 per month . I also requested additional 1GB of Data per month at a cost of R149.00 to be included and this I wrote on the paper work and signed it.<br />I also requested for my tablet contract to be cancelled as I don’t require it anymore. Pinkie said she Cancelled it .<br />On the 9Nov the night of the terrible storms I was caught in the floods without airtime or date and could not make contact with anyone because I had no airtime or DATA.<br />10 Nov I went to Cresta Vodacom to query this…. I was informed by Morne that the 1GB was never loaded as I requested on the inception of the contract . Morne spoke to Ricardo the store manager and “activated” the data.<br />Morne could not tell me what happened to my R200.00 airtime because I had no data or airtime to check???? So I had to buy R50.00 airtime and this was loaded by Vodacom Cresta<br />16 Nov I was on Holiday and found myself again without DATA or airtime . I had to buy another R55.00 airtime and R29.00 data so that I could try and contact Cresta branch and find out what happened<br />I bought the airtime and data and could not load it on my phone and had to phone 114 to assist me<br />Magada was very helpful (Consultant on 114 )<br />I phoned Vodacom Cresta and spoke to Ricardo the Store Manager and he said that the system was done and he could not check anything but will get back to me . This was at 14h40 . He phoned me back 15.02 to say that the system was still off line .<br /> At 15.30 Ricardo phone me back and said that he pulled the paper work and that he just wants to confirm the information. The documentation read that it was the J1 Mini deal 2 for 1 at R229.00 per month plus the additional 1GB of data of R149.00 per month. I Confirmed the information as correct. Ricardo said that he will get on to it as soon as the system is up.<br />17 Nov I went into the branch at 13h41 to follow up with Ricardo. ( The Customer should NEVER have to go to the service provider to follow up !!!!!!!! )<br />Ricardo only logged the service request at 14h00 REF 1- ********** 5663 ONLY LOGGED IT A DAY LATER!!!!!!!!!!<br />Ricardo said that it will take 24 hours and that my data will only be app**** for next month</p> <p> </p> <p>When I checked my Data balance on Saturday morning at 7.20 it stated that I had 0 data and 53.00 call time. I purchased another 250MB ********** based on this information . I received an sms to say that the complaint was closed at 10.23 but did not received any feedback and an outcome. I decided to phone you at 15h23 and spoke to Nandi who said that my data is currently 320MB and that I should phone back on Monday because the 1GB has not been allocated.</p> <p> </p> <p>Surely it is not my responsibility to continuously follow up with the progress of the case.</p> <p> </p> <p>It is now tuesday evening and 6 addtion email later to customercare@vodacom and still no resolution to a simple instruction of adding 1GB of data to the contract .</p> <p> </p> <p>Seriouly don't know how these people can be employed as customer agents they are all ***********!!!!!!!!!!</p> <p> </p> <p>if there was a minus star rating I will give them minus a 100...aren't you lucky Vodacom you've just receieved a 1 star....</p> <p> </p> <p> </p> <p> </p>