Incompetence and bad service

I decided to upgrade my cell phone via the Vodacom app. Firstly they did not contact me within 24 hours as the confirmation mail stated - they actually never contacted me.

Then I tried upgrading via the call center and they could not process the online deals as advertised.

So then lastly I logged and upgraded via online on the website. this order seemed to go through and my deal was delivered. but it was not loaded as advertised.

Then the struggle started to get this corrected, with no one being able or willing to assist.

I spent hours trying the call centers and I was sent from pillar to post with one call center agent actually referring me to log this on Hallo Peter instead of escalating to management!

Eventually the admin online admin department said they will cancel the upgrade and collect the phones as a solution, then i can log another upgrade in a months’ time when the cancellation is processed.... if the deal is still available - because I still want the deal that they advertised which they cannot guarantee.

Needless to say the collection of course did not happen as arranged and the admin consultant is missing in action.

So I had to go back to the call center to try and sort this.

To date the deal is not correct, my cancellation is not processed in about a months time and Vodacom will be debiting my account with a ridiculous amount at the end of this month.

I will definitely be cancelling my contract with them - who needs these shady dealings. if you advertise something for over a month you should be able to supply / load it.