Incompetence and bad service

On the 24th of March 2015 I app**** for a new Vodacom contract. After talking to an online agent, I was informed that I will get my device on Thursday 26th, March 2015. Nothing happened, I called back only to be told that no order number was assigned to the application and no one bothered to tell me this. I made numerous calls and still nothing tangible. Today still I called and the best they can come up with was I cancel the contract and reapply again. The agent told me this might take 7 days, during which I cannot resubmit another application online. This is very unprofessional and we shouldn't have these kind of people in a call-center and honestly, its just appalling after so many years as a loyal Vodacom pre-paid user.