MI
Marlon I
1 reviews | Active since Nov 2016
04 Oct 2021, 14:33
Incompetence and Arrogance of Vodacom
I am still awaiting a reply for my review from Vodacom. They claim that they have tried to contact me but I have no proof that they tried to contact me. They can also not give me evidence that they have tried to contact me by giving dates and times or who the persons are.
Is the kind of service that we as the customers can expect?
Do we have to tolerate this kind of behavior from companies. The ticket for the previous review has been closed by some *********** employee.
I am sick and tired of Incompetence and and being ******ed.
Regards
Marlon
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Oct 2021, 16:08Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Oct 2021, 16:08
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MI
Marlon I's updateReviewer Update
12 Oct 2021, 08:43Why can't Vodacom just call and come up with a solution. This has been going on for more than 2 months since I first app**** for the contract. Where is there sense of service. The customer service is going from bad to worse. There seems to be a lack of leadership within this company. No-one really cares or wants to be bothered with resolving customer complaints.
The attitude of no-one can actually do anything to us is a cause for concern. Informing me via the HelloPeter website by just commenting that they are escalating it to the store after more than a week is what they call a response.
Maybe the next step is to file a complaint with the Consumer Protector.
The attitude of no-one can actually do anything to us is a cause for concern. Informing me via the HelloPeter website by just commenting that they are escalating it to the store after more than a week is what they call a response.
Maybe the next step is to file a complaint with the Consumer Protector.
MI
Marlon I's update12 Oct 2021, 08:43
Reviewer Update
Why can't Vodacom just call and come up with a solution. This has been going on for more than 2 months since I first app**** for the contract. Where is there sense of service. The customer service is going from bad to worse. There seems to be a lack of leadership within this company. No-one really cares or wants to be bothered with resolving customer complaints.
The attitude of no-one can actually do anything to us is a cause for concern. Informing me via the HelloPeter website by just commenting that they are escalating it to the store after more than a week is what they call a response.
Maybe the next step is to file a complaint with the Consumer Protector.
The attitude of no-one can actually do anything to us is a cause for concern. Informing me via the HelloPeter website by just commenting that they are escalating it to the store after more than a week is what they call a response.
Maybe the next step is to file a complaint with the Consumer Protector.