Incompetence and Arrogance

So, I phoned the contracts department in order to prematurely end two of my three contracts. <br> I suspected the lady did not understand what I was asking her to do so I repeated that I would like my main contract (the one I was phoning from) to remain exactly as is, and that the other two must be cancelled. She kept saying that she knows what to do and for some reason kept asking about pay as you go and I said that I'm not interested.<br> <br> I filled out the paperwork (made sure that the correct contract numbers were specified) and made the payment for premature cancellation ON THE DAY (funny how it's only from the customer's side that this ever happens), and received confirmation that the two contracts will be cancelled.<br> <br> Long story short, come today, I realise that I cannot make calls from my main number anymore. Phoned customer support, got put on hold 4 times, and twice got hung up on. Went in to a Vodacom branch, guy sent an email to a list of people but I still haven't heard back. So apparently what happened is that only my main contract got cancelled, and not the other two.<br> <br> Slow clap for the absolute incompetence (always a nice bonus after double-billing me in January).<br> <br> <br>