LP
Leonie P

1 reviews | Active since Jan 2025

09 Jun 2025, 11:33

Incompetence after I cancelled contracts

On 7 April 2025 10:30am I phoned Vodacom and have spoken to Edith. I had 3 active lines of which I cancelled 2 lines and upgraded 1. My last payment was then on 7 May 2025 for the 2 cancelled contracts. On 7 June 2025 another payment was deducted again for my cancelled contracts. I went to the Vodacom at Greystone Rustenburg. Mpho at the shop told me to pay for another 2 months again as they did not receive the cancellation. I refuse to do this as my contracts was finished and cancelled. Please sort this out!

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Replies (1)
Vodacom
Vodacom's reply09 Jun 2025, 15:51
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team