SW
Sharon W
1 reviews | Active since Jul 2023
07 Jul 2023, 10:22
Incompetence
Since February I have repeatedly tried to cancel my Vodacom account. After each phone call I was told, rather than cancel, my contract would be changed to R99.00 monthly with 2GB data and 100 mins airtime. 2 calls later , 08 March reference *** and 06 May ***, I have not had any change to my account. This will now be cancelled in the bank, as your incompetence is shocking.
Sharon Ward
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Vodacom's replyOfficial
07 Jul 2023, 12:02Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Jul 2023, 12:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team