VB
Varushcka B

1 reviews | Active since Sept 2011

26 Jun 2017, 09:56

Incompetence

<p>VOdacom sends us an SMS with a reference number to say they will relieve my husband from his contract as they cannot sort out the network/signal problem. We have been trying for a week to get someone at Vodacom to assist us with this. we have spoken to every department there is and even went into a store as instructed by one on the departments and everyone just says -WE CANNOT HELP YOU!!!</p> <p>So can a manager from the RIGHT department please contact us to assist in getting this sorted out!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply26 Jun 2017, 10:04
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team