Incompetence

<p>App**** for an upgrade on the 3rd Feb 2017. Followed up yesterday as to why it is taking so long. Told will be delievred yesterday th 13th. No delivery yesterday so phoned today top follow up. This time told actually upgrade was returned to them on the 10th because they could get hold of me. Strange as lots of other people can get hold of me. Can guarantee that they phoned the upgrade number which is actually a data number so cant get calls... Anyhow then wanted to cancell contract. Lady said she couldnt do it, she would transfer me. Transferred to automated call totally unrelated to cancellations. Checked on website and found another cancellation number. Called that number, lady said she cant help me, said would transfer me. Transferred me to a dead line. </p>