Incompetence

This is the forth time complaining about the same thing, last month you promised that my query is resolved but surprisingly this month the same cancelled contract is included in my bill, please close my 082 859 contract as well nd put it on prepaid im tired dealing with your incompetence every month This was your reply Vodacom's reply: 15 Jun 2020, 18:09

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records shows your query has already been escalated to our Admin Department. As per your service request number ***, kindly not that a credit has been requested and the line was cancelled. Regards Consumer Website Team