Incompetence

I called to block a lost phone on Sunday and was advised that I will get an ITC number within 1 to 24hrs. Got an sms the following morning without the ITC number. Called again and the lady promised to send it within 15 minutes which she didn't. Called again in the afternoon and got the number. Phone reported at the Police station with the number given by Vodacom. Called Cell Sure today to lodge a claim and I was advised that the ITC number is incorrect. Had to call again to get the correct number and all I get is sorry for the inconvenience caused. I have to go back to the police station to amend the ITC number and if this claim gets rejected, Vodacom better be prepared to give replace my phone. I cannot believe such incompetence and all I get is sorry for the inconvenience. Do not call call me if all you are going to do is apologise as that will not give me back the time wasted calling your call centre, going to the police station the second time and having to wait longer for my claim to be processed because of your incompetence.