JK
Justin K

1 reviews | Active since Oct 2017

02 Apr 2024, 09:04

Incompetence

Vodacom I have experienced the most ********** service. VERY LONG story cut short. Upgraded a tablet in December, was promised 20gigs of data when I agreed to the upgrade terms. 20gigs was loaded for 2 months to an incorrect number and now vodacom have taken away my data for another number registered on my account. EMBARRASSING AND BEYOND PATHETIC service for a customer who's been loyal for more then a decade. Vodacom please can you call me. Previous communication from a manager has been blocked for no reason while trying to resolve the matter. When calling your call centre I am told they are not sure if the manager will be coming in. WOW, shocking!

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Replies (1)
Vodacom
Vodacom's reply02 Apr 2024, 10:13
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team