INCOMPETENCE

Upgraded my smartphone contract after 22 months which Vodacom is advertising to a Tablet contract. Debit order goes off from my account on the 8th of every month. This month they added almost R200 extra without any notice. Phoned vodacom customer care and they informed me its device rental charges. Customer care advised me to phone consultant who handled my upgrade. I specifically asked the question numerous times if any additional costs will be added and the consultant said no only the contract. After contacting the branch on numerous times the consultant advised he will sort it out with his manager which by the way is never on duty nor available and also if by the branch only until 3 o'clock. I am absolutely appalled by the lack of customer service, communication and any feedback which is non excisting. I have been a loyal customer for more than 10 years and expected some kind of loyalty from Vodacom regarding their clients.