incompetence

So....i have a Samsung S4 that i had taken on contract from Vodacom which was registered for ADH. The phone fell and the screen cracked and in order for me to get it fixed the repair guys needed a copy of the original contract. So i contact Vodacom to get a copy as the contract was taken out almost 2 years ago and i not longer have the contract. The consultant i speak to asks me to send them a fax containing various details, which i do on the 20/05/2015. she says it takes up to seven working days for them to process.Two weeks and numerous phone calls later!! i get an email from them with the wrong contract so i call them back i speak to another consultant and explain to her what the the situation is she says ok cool she will resubmit my request and it will take another 7 working days!!. So after 7 working days have past still nothing, so i call them back and the consultant says to me yeah but they need me to fax them what i had already faxed them on the 20th!!!???. long story short 2 months later still no contract, i have even been called by the manager telling me he will contact me back,nothing Nada zilch, my warranty has since expired and i now have to pay for my phone repairs!