Incompetence

I called to the customer care 5 times and everytime i call the problem does not be solved and the agents are very *********** and does not listen properly and do not read the notes on there system. I had to pay R 1900 for contract in jan and then only half of the problem was sorted in feb an yet i had to call again. I felt i was misled by migrating my contract because what i was promised was not provided