incompetence

i paid my account on the 27 june and phoned da collection department to let them know that ii made a payment they told me they cant locate my payment, sent them a proof of payment on the 30 june to *** and i phoned again to ask them if they received my email they told me they will allocate my payment after 7days, its passed 7 days they haven't allocated my payment and they barred my line and they sent me from pillar to post asked me to send an email again to *** and still they haven't allocated my payment NOOO GUYZ YOUR SERVICE SUCKS!!!