WC
Winston C
1 reviews | Active since Oct 2015
02 Mar 2022, 15:34
Incompetence
Vodacom messed up upgrade end of January 2022. Voice recordings proved agent was wrong. Was told cannot be resolved (new contract). After lots of calls and arguments, the Executive Client Liason Officer from the CEO's office contacted me and promised a solution. I requested same in writing. Received a mail from Executive Client Liason Officer indicating problem will be resolved 01 March 2022. Ater numerous calls on 01 March 2022 was promised feedback on 02 Mrach 2022 in the morning. As of now, 03 March 2022 at 15h30, I called in to do a follow up as nobody called this morning. Now Executive Client Liason Officer is unavailable and I have to wait for a call from them.
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Replies (2)
Vodacom's replyOfficial
03 Mar 2022, 07:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Mar 2022, 07:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
WC
Winston C's updateReviewer Update
05 Mar 2022, 11:23I would like someone from Vodacom to check number *** and advise what the new contract will be at end of March 2022, ie:
Type of contract: Top up/Open
Data allocation: Monthly Promotional Nightowl
The data sharing sim (tel no) that will be activated with above contract.
Type of contract: Top up/Open
Data allocation: Monthly Promotional Nightowl
The data sharing sim (tel no) that will be activated with above contract.
WC
Winston C's update05 Mar 2022, 11:23
Reviewer Update
I would like someone from Vodacom to check number *** and advise what the new contract will be at end of March 2022, ie:
Type of contract: Top up/Open
Data allocation: Monthly Promotional Nightowl
The data sharing sim (tel no) that will be activated with above contract.
Type of contract: Top up/Open
Data allocation: Monthly Promotional Nightowl
The data sharing sim (tel no) that will be activated with above contract.