Incompetence

I don't even know where to start Firstly the sales people never told us that I should receive a new account number when putting my cellphone contract over from my husband's name, into my name. So I continued paying the amount into the same acount. My phone was switched off since March 2021, and no one can assist me in the correct way. So the one account shows to be in credit with almost R9000 and the other in arrears with almost R7000...but no one can help me solve this. The last straw was today, when I was no longer registered on any network and I can't even call them myself. ALL OF MY EMAILS HAVE BEEN UNANSWERED.. and I'm just losing g in the process....my airtime for the last year and a half, the use of my phone as well as my patience. This is pathetic, seeing that I've been a loyal vodacom customer since, 2004.......maybe I should reconsider??? They will definitely be seeing a very unhappy, angry and dissatisfied customer at their head office on Monday.