KM
Kananelo M

1 reviews | Active since Oct 2020

01 Oct 2025, 17:29

Incompetence

My contract had ended with Vodacom and suddenly I received data,I tried calling vodacom and they told me my account was frozen and now its due for an upgrade hence the data was loaded.. I didn’t agree to this upgrade, I further took a step to cancel this contract and I got a quotation from the early cancellations department which I paid and sent proof to vodacom but now vodacom loaded data again on my account!!! What kind of madness is this !!!

Your service is really disappointing

0
Replies (1)
Vodacom
Vodacom's reply02 Oct 2025, 08:09
Official
Dear Customer,

Thank you for bringing your complaint to our attention.

Please be advised that a consultant will be in touch with you shortly to assist with your query.

⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.

Kind regards, 
Vodacom Consumer Website Team