KM
Kananelo M
1 reviews | Active since Oct 2020
01 Oct 2025, 17:29
Incompetence
My contract had ended with Vodacom and suddenly I received data,I tried calling vodacom and they told me my account was frozen and now its due for an upgrade hence the data was loaded.. I didn’t agree to this upgrade, I further took a step to cancel this contract and I got a quotation from the early cancellations department which I paid and sent proof to vodacom but now vodacom loaded data again on my account!!! What kind of madness is this !!!
Your service is really disappointing
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Replies (1)0
Replies (1)Vodacom's replyOfficial
02 Oct 2025, 08:09Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Vodacom's reply02 Oct 2025, 08:09
Official
Dear Customer,
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
Thank you for bringing your complaint to our attention.
Please be advised that a consultant will be in touch with you shortly to assist with your query.
⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information.
Kind regards,
Vodacom Consumer Website Team
