INCOMPETENCE..

So i have been insured with Finrite insurance for over 2yrs with my device being on contract. After the contract came to an end i called *** to arrange prepaid insurance under new number and new user. 2 months down the line i get surprised when there’s no debit made and when i call to enquire Hlo lady tells me that nothing can be done but starting the contract afresh and be on grace period like *** is that? I asked simple questions where the consultant could not even answer 1. Had i not called an enquire about the debit what was going to happen? “Her response, nothing the contrary would lapse “ 2. Had i lost my phone during festives an try logging a claim? We would like just say sorry mam you not insured. Now this took the cup😂

I am written this review while waiting on team leader to pull out recordings from the day i sent through paperwork because i will log a complaint with ombudsman….