Incompetence

Could someone please check what happened to my 2G Promotion data (I think it's called Hybrid something) that I have been getting with my package. Upon upgrading, I was promised this data which to my understanding should lapse when my contract lapses. I didn't received it this month and when I called Vodacom no one could come to my aid.

The first *********** and impatient consultant call didn't end very well and decided to drop the phone and call again. Then spoke to Loyiso, thankfully the agent was patient and listened to my complaint. Unfortunately, he could assist either.

Now can someone look into my account and explain why I am no longer receiving my promotional data?