Incompetence!

I visited your Vodacom store in Canal Walk, after my unsuccessful request with one of your online staff members. I requested that she send me a statement dating from March 2019 to February 2020. This was for tax purposes and the statement would serve as a supporting document, as requested from SARS.

This is the text message received from Vodacom:

Thank you for your patience and cooperation. Your query with ref number *** has been resolved. Visit www.vodacom.co.za/app from your phone. Thank you, Vodacom

I have had no such statement received in my inbox till date. My invoices and statements are emailed to me. With such incompetence it’s impossible to have anything resolved. Vodacom prides themselves on what?