Incompetence

So I have been dealing with vodacom's complaints department and although their agent is polite, they are not very efficient. I have an insurance claim that had been rejected due an agent providing incorrect information. Vodacom wants a call recording but there does not seem to be any because the numbers I provided them are not picking up any recordings. However the agent I spoke with NEVER PROVIDED A REFERENCE NUMBER OR EVEN A FEEDBACK SURVEY. This means the call was not logged. I have No issue with FINRITE which is the insurance company, but with Vodacom itself for not taking ownership/ responsibility for the issue. They are just shoving the issue to FINRITE who keeps rejecting the claim which they have the right to do instead of just paying for the repairs of my insured device which I am paying for and cannot use. I will definitely not recommend anyone to do business with Vodacom.