Incompetence

I did a fibre application with Vodacom and to say that the delivery has been a hassle is an understatement. I missed the first delivery attempt, and no further attempts were made. I have been liaising with multiple agents at their centre, which I've been patient enough to do until today, when I was told that my area is not covered by openserv. It's been weeks since the application was done... why is this news to me? I've been asking them to kindly redeliver the router because I need the connection for work purposes more than anything. I am utterly disappointed and need this matter resolved with utmost urgency.