MP
Mark P
1 reviews | Active since Feb 2022
05 Dec 2023, 12:46
Incompetence
I once gain need to complain about Vodacom's incompetence to sort out a simple issue. I have a credit on my account that I want them to back into my bank account I have given them all the details and it's been almost a month now that I am waiting on my refund. No one is refunds is replying to my emails that I am sending almost every week.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Dec 2023, 13:53Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Dec 2023, 13:53
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
MP
Mark P's updateReviewer Update
05 Dec 2023, 14:21I have spoken to so many consultants before and so far none of has done a thing to resolve this issue. How difficult is it to transfer money seeing that the credit has been approved? I just hope the the person that will be phoning me is someone that can make decisions and actually do what they say they are going to do.
MP
Mark P's update05 Dec 2023, 14:21
Reviewer Update
I have spoken to so many consultants before and so far none of has done a thing to resolve this issue. How difficult is it to transfer money seeing that the credit has been approved? I just hope the the person that will be phoning me is someone that can make decisions and actually do what they say they are going to do.