incompetence

<p>Service provider my ...... this has been going on for long enough and I am so tired of Beeing told lies and past from one department to another.</p> <p> </p> <p>Please if anyone is able to assist and actually sort out the problem vodacom has created kindly assist.</p> <p> </p> <p>Let me start with the same story I have told at least a hundred times in the past five months.</p> <p> </p> <p>Okay so I cancelled my contract with vodacom and I had a cancellation amount to pay of R690.00 which was paid in cash to vodacom woodmead when I did payment I told the cashier to post the money to the cancelled contract ********** 427 which she said she did. I then thought all was sorted but to my surprise vodaco calls a week later and advises me that the Amount has not been received. I then told the agent it was done he then went back into my account and saw the money was posted onto my current account number ********** 992 he then advised me to send a bank statement and a follow up e-mail with our conversation which I did. He then said it would take seven working days to Tranfere the amount to the correct account. One week goes by the I get a call from mbd that my account has been handed over to my surprise. I then send the proof of payment along with the settlement letter. Because of the error and lies on vodacom side my current account depot orders have not been going off as they have just t acken upon themselves to use the incorrect funding as a credit. I have also done a pay met of R400.00 into my current account to allow them to take the credit to the correct account and resume with my debit orders. I have done numerous follow up emails and telephone calls and not one person from vodacom or mad can resolve the problem.</p> <p> </p> <p>I am fed up with the service and my constant use of money and time for vodacom stupidity.</p> <p> </p> <p>I Want the account sorted and I would love SERVICE.</p>