CM
Cerise M

1 reviews | Active since Oct 2016

12 Oct 2016, 16:57

Incompetence

<p>I travel all the time and am always cancelling and reinstating my voicemail</p> <p>called yesterday 11 October and asked voicemail to be deactivated for my trip till the 23rd of October </p> <p>Of course I got a yes it's done !!! </p> <p>Now I am sitting in Kigali Rwanda with an activated voicemail!!! Charges I am sure I will have to incur. </p> <p>Unable to reach anyone from here through their options of contact us to sort error out so perhaps this will actually work. </p> <p>If it's not me having an argument to reinstate my voicemail and waiting weeks and weeks it's the inability to deactivate!! Clearly a lack of ability to provide a service and I have been a client for years. Time is up on this contract perhaps a new service provider should be looked at!!! </p>

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Replies (1)
Vodacom
Vodacom's reply13 Oct 2016, 07:09
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team