Incompetence

<p>ref :- EC-046H-3KWBLR my Vodacom drama continues, this follows my previous complaint regarding the billing errors and confusion around my early settlement of my device as per the quote issued to me by Vodacom and which I paid. Subsequently Vodacom has refused to close off my device debt. Weeks have gone by with no reaction or action from Vodacom till yesterday when Dominic Channae from Escalation desk phoned saying he would resolve the matter, then Zkensani from Solutions desk saying the same thing then Dorcas from Call Centre saying Team leader would phone me but hasn't. I then received an email from Dominic advising me that I still owe money as the settlement amount was incorrect. He requested that I email him in acknowledgement. I have sent 9 emails but have been ignored. Please help I want this mess created by Vodacom sorted out once and for all</p>