BH
Badr H
1 reviews | Active since Jul 2019
11 Jul 2019, 17:17
Incompetence
The calculation of my contract is incorrect and now I am still paying a 36 month contract instead of a 24 month contract. I have sent all adverti*****ts and contracts that I have signed stating it is a 24 month contract which supposed to have ended in March already. However no one can seem to rectify the error they have made on system....this is really pathetic!!! Day light *****!!!
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
12 Jul 2019, 08:13Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jul 2019, 08:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
BH
Badr H's updateReviewer Update
15 Jul 2019, 11:11Still waiting for Vodacom to make contact...
BH
Badr H's update15 Jul 2019, 11:11
Reviewer Update
Still waiting for Vodacom to make contact...
Vodacom's replyOfficial
30 Jul 2019, 08:34Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that you were contacted and feedback provided.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that you were contacted and feedback provided.
Regards
Consumer Website Team
Best regards,
Vodacom's reply30 Jul 2019, 08:34
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that you were contacted and feedback provided.
Regards
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, you have confirmed that you were contacted and feedback provided.
Regards
Consumer Website Team
Best regards,