SM
Subashnie M
1 reviews | Active since Jun 2016
29 Jan 2019, 13:32
Incompetence
SR190 ********** 44 Call logged for Fibre activation on the 01 FEBRUARY 2019. The call clear states that the fibre activation must only be effective from the 01.02.2019. Technician assigned to the call, decides to remotely activate my fibre today, 29.01.2019. The reason that I requested activation on the 01.02.2019, is due to the fact that January will not be billed as my first month of free subscription. My first month of free subscription must officially start on the 01.02.2019. Vodacom’s technicians just do as they please with no contact with the customer! When I contacted the contact centre a few minutes ago, they advised that once activation is done, there is nothing they can do! This is totally unacceptable! My first 3 months of free fibre subscription must commence on the 01 February 2019. January 2019 will not be counted as the first month. Kindly escalate this matter and provide feedback urgently.
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
29 Jan 2019, 14:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply29 Jan 2019, 14:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
SM
Subashnie M's updateReviewer Update
30 Jan 2019, 11:23Vodacom, NOBODY has contacted me???? This query must be attended to asap. Please escalate my query.
SM
Subashnie M's update30 Jan 2019, 11:23
Reviewer Update
Vodacom, NOBODY has contacted me???? This query must be attended to asap. Please escalate my query.
Vodacom's replyOfficial
30 Jan 2019, 18:12Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that an FTTH agent has been in contact with you and advised that the discount will be 3 months plus pro-rata. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that an FTTH agent has been in contact with you and advised that the discount will be 3 months plus pro-rata. Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply30 Jan 2019, 18:12
Official
Dear Subashnie,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that an FTTH agent has been in contact with you and advised that the discount will be 3 months plus pro-rata. Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect that an FTTH agent has been in contact with you and advised that the discount will be 3 months plus pro-rata. Regards Consumer Website Team(SA)
Best regards,