TN
Thami N
1 reviews | Active since Jan 2016
24 Oct 2018, 13:20
Incompetence
A few months ago I posted a review about being unfairly listed by Vodacom and as expected after the review I was contacted. July 25 I contacted them to make a payment arrangement, the lady I spoke to told me that they will be going through my last recording with them and get back to me before end of business day which didn't happen. The next day she called me at 08:43 telling me that there are problems with the system therefore she will call me at a later stage which she failed to. Now all I need to know is who should be calling who to make the arrangements because now I am being pestered by their legal team?
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Replies (2)
Vodacom's replyOfficial
24 Oct 2018, 14:00 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply24 Oct 2018, 14:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
24 Oct 2018, 14:29Dear Thami,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,
Vodacom's reply24 Oct 2018, 14:29
Official
Dear Thami,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, query has now been Resolved Regards Consumer Website Team(SA)
Best regards,