Incompetence

After upgrading a year ago, I noticed the other day on my bill that I have been paying for my old cellphone for the entire year. They never took it off from my account. After trying to get through to Vodacom via phone, they promised me that I will be refunded and the problem will be fixed.

To this day I have not been refunded, and I am still charged more on this month's bill. This company is just totally useless, and everyone is more *********** than the next person.

I don't know how they can survive with such poor service.