Incompetence

On 19/4/2016 I agreed upon a data contract at a special price. On 21/4/2018 I phoned cancellation dept to cancel this contract. During May 2018 I phoned again to enquire about the cancellation and was told it will only be in place June 18. On 7/6/2018 I visited Vodacom Mimosa where I was told that the cancellation was not finalized on the system and that tha original higher amount was billed to my account. I phoned Cancellations again on 7/6/18 when I was informed that they could not get hold of me to deliver the rooter (which I never received). I have been a client of Vodacom for 18 years, but this is the end of the line!