Incompetence

Item: Vodacom
Rating: 1
Author: Vanessa P

I AM REALLY ANNOYED at your INCOMPETENCE. I have cancelled my contract with you and have paid the remaining amount for the cancellation and vodacom is still deducting off my bank account. I called 3 times to confirm the cancellation and was assured that it had been cancelled. I was not debited in December 2017 so I thought it had been cancelled. To my surprise, I was debited the amount again in January 2018.

Kindly refund my money and make sure the contract is cancelled.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

04 Jan 2018, 06:26

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's reply04 Jan 2018, 06:26

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,

Vodacom's replyOfficial

04 Jan 2018, 10:03

Good Day Vanessa Pedro

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Best regards,

Vodacom's reply04 Jan 2018, 10:03

Official

Good Day Vanessa Pedro

Thank you for taking the time to voice your enquiry. Kindly note that this matter was resolved. Please see sms sent to the number in question.

Regards
RO

Best regards,

Incompetence

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