Incompetence

Got my new phone (upgrade - Samsung J7 PRO) in September from Smartcom. Out of box the camera worked intermittently. I returned to vodaworld the Saturday after receiving my phone (4 days old) with the complaint. I were sent from Vodacom customer care to Smartcom to Samsung and they concluded the pouch was the cause. My wife has the same phone and pouch with no issue to date so I were not convinced but gave benefit of the doubt. I used the phone without the pouch and it still did the same thing - Camera not available. I took my phone back to vodaworld and booked it to be repaired. A update was attempted by a great gent (Mr Siyabonga) but was not successfull. The phone was booked in for repairs (21-10-2017) and the first contact after that from Vodaworld was on 27-10-2017 (job nr ********** 8). 31-10-2017 I were notified that the phone if fixed and I can fetch it. Mr Siyabonga assisted me again and when he tested it the handset was exactly the same and the rear camera still did not work. The phone was booked in again for repairs (job nr ********** 7). The handset was sent to the advanced repair center and today (08-11-2017) I again took time off from work to fetch my supposedly repaired phone. Miss Sylvia assisted me today and when I tested the phone with her it was still exactly the same. A supervisor / manager was called (unfortunately missed his name) and he experienced the same problem with the phone. I please need this resolved ASAP as taking time off and driving the 100km between my house and Vodaworld is costing me money now not even to mention that the problem started from the very first moment I removed the phone from the packaging. I hereby request my phone to be replaced with a NEW phone of the same model or if SAMSUNG is a problematic make / handset another manufacturer. The latest job nr (yes its booked in again) ********** 4. Contact me . Albert. **********