INCOMPETENCE

call Vodacom call Centre yesterday to do contract upgrade and spoke with Cindy, everything was done however after an hour I call them to change the contract. They told me that they will ask Cindy to call me back to cancel it and assist with new upgrade. I waited for the whole day without any feedback. Today I call again at 07:30 and ask for assistance, I was told that they will ask Cindy to call me for assistance. I haven't receive any call from them. Their customer service is so terrible. Call back again before 09:00 and asked to speak to team manager. Consultant told me that the team manager is busy on other phone, told him that I will hold because I want this issue to be resolved. He told me to hold and cut the call.