Incompetence

Early August I lodged a dispute relating to an unauthorised WASP service billed to my account. 11 August I received an sms stating that the dispute had been referred to WASP and that I could expect feedback within 72 hours. Last week I was informed that a refund is due but no feedback on that as yet. At the same time I complained about a migration that was done where the agent provided misleading information, a consultant advised that a migration to the right package could be done and that there was no charge due to me. She emailed the quotation which I accepted. Today I checked my bill to see that the migration had not been done and I'm still paying for the data the consultant said would be cancelled. Vodacom you are pushing me to tears, this is not fair. Why am I being inconvenienced because of your consultants being ***********? You confirmed the migration and you need to make sure it happens. Listen to the calls, do not ignore me as you have been, I am over this now!