Incompetence

At the beginning of Feb, i purchased a 1gb Data Bundle. For some reason this went through FOUR times. I called Vodacom and they gladly reversed 3gb of Data off my phone, but when I received my bill, i had still been charged for the reversed data (R 447.00!!!) <br> I called Vodacom on the 24th Feb at 15:00 and was told that my debit order would unfortunately go off in full on the 1st March but that i would be refunded - to my bank account - within 7 working days. I was given the Reference 82/1K5S/A6Z146.<br> I called now (8 March, 11:20) to follow up as I've not yet been refunded. I spoke to 4 different consultants, the last of which tells me there is NO record of my credit being processed and the reference number I was given does not exist. I received an SMS from Vodacom last week saying it was being processed??? <br> I want this money which was essentially ****** from my bank account refunded immediately. After being a loyal customer for over 14 years, I do NOT appreciate being messed around like this!!! <br> Fix this, Vodacom! <br>