LF
Liezel F

1 reviews | Active since Mar 2016

05 Mar 2016, 11:51

Incompetence

Apparently the debit order was not put through correctly and now I am getting calls from a computer threatening me to have my service suspended. <br> I phoned your customer care 2 days ago to try and resolve this but no one is available to assist and no one called back either.<br> I am NOT responsible for your debit order - YOU have to put through the debit order. it is part and parcel of the contract . Incompetency on your part is not my problem. You further need a few lectures on customer relations as getting a computer to threaten me when you are *********** IS NOT ACCEPTABLE

0
Replies (1)
Vodacom
Vodacom's reply06 Mar 2016, 07:58
Official
Hello BlackWid0,

Thank you making us aware of your complaint.

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
Consumer Website Team

Best regards,