Incompetence

As per your below response, I contacted the number and your call center still has no idea why my account is still open. They keep saying the same thing that they escalated. I requested to speak to a manager but I'm still waiting for a call back because no manager was available on the floor. Apparently the account is now in arrears. I've had it with your horrible service. Now my credit record is getting ruined because of your incompetence. Please clear this with the credit bureau. I have been calling for three months now, just do your job, please!!!

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Simphiwe P

3 reviews | Active since Feb 2018

15 Apr 2021, 05:09 Vodacom close my account urgently I have been calling Vodacom for over a month to close my account but it's still open. Your consultants always say they are escalating but nothing ever seems to happen. Account number: I**********

Vodacom's reply: 15 Apr 2021, 06:50

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply: 16 Apr 2021, 09:58

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Kindly be advised that we were not able to make contact with you. Please call *** for any further assistance. Regards Consumer Website Team