INCOMPETENCE

I placed an order on 16 December 2015.<br> I made contact with them to follow up on the order status and they confirmed the device would be delivered on 18 December 2015.<br> Today is 21 December and nothing has been delivered.<br> I made contact to follow up whether there are any problems and ended up being transferred between about 4 different departments to find out that there is no tracking number for the order.<br> Nono at vodacom then gives me an e-mail address [Email Removed] stating that there is no other contact method to which I sent an e-mail, but I am sure this is just another black hole and am quite fed up with the level of incompetence!!!<br> <br> This is a Christmas gift and Vodacom is ensuring a complete mess of a simple transaction.